About Me
Who I Am
I am passionate about driving business growth and success, specializing in customer service, sales, and process simplification. My mantra is, "Help me help you." This website showcases my portfolio and highlights my journey in empowering businesses with training content.
Skills & Expertise
I specialize in training solutions that drive growth through detailed lessons. My experience in customer service, sales, and process improvement provides me the advantage of knowing the right ways to help you achieve success. With a background in customer service and sales, I bring a unique perspective to creating effective training materials. My experience includes working with various companies to develop and implement training programs that drive results.
Work Experience
2015 - 2017
Customer Service Specialist at XYZ Inc.
Led a team of customer service representatives, consistently achieving high customer satisfaction ratings. Implemented new processes that reduced response time by 30%.
2017 - 2020
Sales Manager at ABC Corp.
Drove a 25% increase in sales revenue through targeted strategies and mentorship of the sales team. Developed and executed successful sales plans to meet and exceed targets.
2020 - Present
Senior UX Designer at Company A
Designed intuitive and visually appealing interfaces, resulting in a 40% increase in user engagement. Collaborated with cross-functional teams to deliver seamless and impactful design solutions.
2013 - 2015
UI/UX Designer at Startup B
Contributed to the development of innovative design concepts, driving user satisfaction and retention. Played a key role in creating a user-friendly and aesthetically pleasing platform.
2011 - 2013
Graphic Designer at Company C
Crafted compelling visual assets and marketing materials that communicated brand identity and values. Successfully managed multiple design projects from concept to completion.
2009 - 2011
Freelance Designer
Worked with various clients to deliver custom design solutions. Built a strong portfolio of diverse projects, gaining expertise in adapting to different brand aesthetics and requirements.
Tools & Technologies
Proficient in Adobe Creative Suite, Sketch, Figma, and InVision for design and prototyping.
Experienced in using HTML, CSS, and JavaScript for front-end development and interaction design.
Skilled in utilizing motion graphics and animation tools such as After Effects and Principle for creating dynamic visual experiences.
Familiar with user research and testing tools like UserTesting and Hotjar to gather insights and enhance design decisions.
Knowledgeable in utilizing project management and collaboration platforms such as Trello, Asana, and Slack for efficient teamwork and communication.
Experienced in using version control systems like Git and GitHub for seamless collaboration and code management.
